Why can it take up to 48 hours for online top up to be reflected in my balance?
We are using the fastest system available for online top up, to smart card use on bus in Great Britain. In London, if you top up your Oyster card online, and use it first on a bus, it can also take up to 48 hours for it to be topped up. With the tube, however, the systems are built into the infrastructure in each station, so it can activate the 'online' top-up straight away as you first tap in.
You will find that it mostly takes about 24-48 hours for thepuffinpass balance to be reflected on the card when topping up online. However, to be on the safe side, we do advise to allow up to 48 hours.
How do I use the puffinpass on the bus?
Pay As You Go, Unlimited and Student puffinpass: When you board the bus, rest the card on the card reader on the ticket machine. The green light will flash quickly a few times, and then turn a static green.
Student puffinpass application and information are not stored in the online shop. Applications for Student puffinpass can be done through Town Terminus Shop.
Pay As You Go puffinpass: Daytime fares cost less than fares on the Night Bus The pass reader will automatically take the correct fare according to whether it is a Daytime fare or a Night Bus fare.
What if I lose my card?
Lost cards can be reported to the Town Terminus Shop. For lost registered cards it is possible to transfer the credit balance to a new card (new card cost applies).
How will I know when my balance is low on the card?
As you present your pass to the reader, a ticket will be printed out of the machine, and this will tell you the balance you have left on your card. Alternatively, you can check your balance online at www.buses.gg or at the Town Terminus Shop.
What number do I call if I have a problem with my card, or any questions?
Our customer service team are contactable by email: information@buses.gg
Why do I need to add an email address to my account?
We need you to add an email address to your online puffinpass account, just in case you forget your password. Otherwise, we can't send you an email to notify you of the change.
Please note if you wish to have more than one account, you would need to use a different email for the new account.